Your privacy matters to us. This page explains exactly what personal information jiligames collects, how we use it, and the steps we take to keep your data safe as a member of our Philippines mobile entertainment platform.
When you register for a jiligames account, we collect the personal information you provide during the sign-up process, including your name, date of birth, email address, and contact number. We also collect information about how you use the platform, such as the pages you visit, the games you play, and the transactions you make. Technical data — including your device type, browser version, IP address, and session duration — is automatically recorded each time you access the platform. If you contact our support team, we retain records of that correspondence to help us resolve your query and improve our service. Payment-related information, such as your preferred deposit method and transaction history, is also stored to facilitate smooth and accurate processing of your account activity. We do not collect more information than is necessary for the purposes described in this policy, and we review our data collection practices regularly to ensure they remain proportionate and appropriate for Filipino members.
The personal information wecollect is used primarily to operate and maintain your jiligames account, process your deposits and withdrawals, and deliver the entertainment services you have signed up for. We use your information to verify your identity in accordance with our account registration requirements, which helps us maintain a secure and fair environment for all Filipino members. Your contact details allow us to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. We may also use aggregated, anonymised data to analyse platform performance, identify popular features, and improve the overall experience for members across the Philippines. If you have opted in to receive promotional communications, we may use your email address or contact number to send you relevant offers — you can withdraw this consent at any time by updating your account preferences or contacting our support team through the FAQ page. We do not use your personal information for any purpose that is incompatible with the reasons for which it was originally collected, and we will always notify you of any material change to how your data is used.
jiligames uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a consistent experience across sessions. Essential cookies are required for core features such as keeping you logged in, remembering your preferences, and securing your session against unauthorised access. We also use analytical cookies to understand how members navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is used solely to improve platform performance and is not linked to your personal identity. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to access certain features of the platform. We do not use cookies to serve third-party advertising, and we do not share cookie data with external marketing networks. If you have questions about how cookies work on the jiligames platform, our FAQ page provides clear guidance for Filipino members.
We do not sell, rent, or trade your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your deposit and withdrawal transactions — but these partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In some circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally obligated to do so. Any such disclosure will be limited strictly to what is required by law, and we will take all reasonable steps to protect your interests in the process. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. All third-party partners who handle member data on our behalf are subject to regular review to ensure ongoing compliance with our privacy standards.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly recommend that you choose a strong, unique password and do not share it with anyone. Sensitive data such as payment information is encrypted during transmission using industry-standard protocols, ensuring that your financial details are protected at every stage of a transaction. Our systems are monitored continuously for unusual activity, and we have procedures in place to respond promptly to any suspected security incident. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection requirements. If you believe your account has been compromised, please contact our support team immediately — guidance is available on the FAQ page.
As a member of jiligames and a resident of the Philippines, you have rights over your personal data under applicable Philippine privacy legislation. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data in certain circumstances. You may also object to or restrict the processing of your data where you have legitimate grounds to do so, and you have the right to receive a copy of your data in a portable format upon request. To exercise any of these rights, please contact our support team — the process is straightforward and details are available on the FAQ page. We will respond to all valid data rights requests within a reasonable timeframe and will keep you informed of the progress of your request throughout. We are committed to upholding your privacy rights and will never penalise you for exercising them.
We retain your personal information for as long as your jiligames account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Transaction records and account history are kept for the minimum period required under Philippine financial and gaming regulations, after which they are securely deleted or anonymised. If you request the closure of your account, we will process your request promptly and remove your personal data from our active systems, subject to any retention obligations imposed by law. Data that has been anonymised and can no longer be linked to you as an individual may be retained indefinitely for analytical and platform improvement purposes. We review our data retention schedules regularly to ensure that we are not holding personal information for longer than is necessary. If you have questions about how long specific types of data are retained, our support team can provide further clarification through the FAQ page.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will post the updated policy on this page and update the effective date shown at the top. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Your continued use of the jiligames platform after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting our support team. We are committed to being transparent about how we handle your data, and we welcome any questions or concerns you may have about this policy.
A quick summary of the key commitments we make to every Filipino member.
Your personal data is never sold to advertisers or third-party marketers. We share information only with trusted partners who help us run the platform, and only under strict contractual controls.
All sensitive data — including your payment details and account credentials — is encrypted during transmission and storage, so your information stays protected throughout every session.
You can access, correct, or request deletion of your personal data at any time. Our support team is available around the clock to help Filipino members exercise their data rights quickly and easily.
If you have any questions about how jiligames handles your personal information, or if you would like to exercise your data rights, our support team is ready to help. Visit our FAQ page for step-by-step guidance, or create a free account to get started today.